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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 26 8:23 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Unable to make purchases

otaku opened this issue on Jan 14, 2004 · 4 posts
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otaku ( ) posted Wed, 14 January 2004 at 9:19 PM · edited Sun, 28 July 2024 at 5:11 PM

Just tried to make a purchase from the store. After checking my cart I hit the checkout button and got he following message... We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. no way to enter name, email, credit card all those entries were bypassed. Directly after hitting checkout I got the message. Is the system down?

Debbie M. ( ) posted Wed, 14 January 2004 at 11:22 PM

Hi there, Everything is up and running to the best of my knowledge. Are you by chance trying to purchase something that you've previously bought? I know the system will not let you purchase an item that you've already purchased in the past. Debbie M. Renderosity MarketPlace Administrator

Debbie M.

otaku ( ) posted Wed, 14 January 2004 at 11:33 PM

Nope that's not it. I've tried everything I can think of. Netscape browser, explorer browser, rebooted twice, even tried several different items in my cart. Same message keeps popping up after I hit the checkout button.

StaceyG ( ) posted Thu, 15 January 2004 at 9:50 AM

It blocked you from purchasing because you had 3 failed credit card attempts and the system automatically blocks you after 3 failed tries. We have to manually reset your attempts. Thank you, Stacey Renderosity Store

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