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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: Made a Purchase

InnerSerendipity opened this issue on Jan 23, 2004 · 11 posts
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InnerSerendipity ( ) posted Fri, 23 January 2004 at 6:19 PM · edited Sun, 03 November 2024 at 7:01 PM

I just made a purchase here at Renderosity with my credit card. I did get a confirmation e-mail from them...But when I went to my homepage and then to my purchases/downloads to download it there was nothing to download. I have listed the purchase I made but where do you download. I am almost sorry that I actually made this purchase. Please help. Laura

zai ( ) posted Sat, 24 January 2004 at 3:55 AM

I think on your first purchase it has a waiting period of a day for them to process. Check the check out page or the email you got and I think it explains it. It did that to me when I first bought something here and only happens the first time. I agree its a big pain and I don't think it TELLS you that until AFTER you buy it. I thought mine was only becauseof PayPal, but maybe its credit cards too. Very frustrating. Anyway...give it a day and watch your email. It should be there.

Rendo Store | Freebies | RDNA Store

ClintH ( ) posted Sat, 24 January 2004 at 7:20 PM

The checkout page lists information about First Time Buyers. InnerSerendipity, Your downloads have been enabled. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Tyger_purr ( ) posted Sun, 25 January 2004 at 4:37 PM

I wish i had known this. I waited until i had access to bandwidth (better than dial up) to order so i could download, and now i have to wait an unknown amount of time until my purchases will be available :(

My Homepage - Free stuff and Galleries

ClintH ( ) posted Sun, 25 January 2004 at 5:10 PM

Tyger_purr, Your downloads have been enabled. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Tyger_purr ( ) posted Sun, 25 January 2004 at 5:19 PM

Thank you

My Homepage - Free stuff and Galleries

rspears ( ) posted Mon, 09 February 2004 at 12:14 PM

I just made my 2nd purchase using PayPal and the option to download my latest purchase doesn't show up. Do I need to send another confirmation email like I did with my first purchase? -Russ

ClintH ( ) posted Mon, 09 February 2004 at 12:43 PM

Hi Russ, What date did the payment through paypal clear? I show the purchase date as 2/3/04. Let me know. Thanks, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

rspears ( ) posted Mon, 09 February 2004 at 1:43 PM

Clint, I mad the purchase & got the confirmation on 2/3 (sorry about the way I phrased "just made a purchase") When I go to the purchases page under my account, only the download lilnk for my first purchase (from 12/29) shows up. -Russ

ClintH ( ) posted Mon, 09 February 2004 at 1:50 PM

Russ, Thanks. I enabled the purchase and also set your account so that future purchases will be available for immediate downloading once paid. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

rspears ( ) posted Mon, 09 February 2004 at 2:23 PM

Clint, Thanks for clearing it up. I'm still kind of new at buying things online, but thankfully you guys help to make life easy! -Russ

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