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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Is the store down?

spyder97526 opened this issue on Jan 30, 2004 · 7 posts
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spyder97526 ( ) posted Fri, 30 January 2004 at 12:23 AM · edited Tue, 03 December 2024 at 3:00 PM

Cant seem to purchase anything from the store, are there problems? Thanks!

Debbie M. ( ) posted Fri, 30 January 2004 at 2:39 AM

No problems that I'm aware of. What sort of problems are you having? Deb

Debbie M.

spyder97526 ( ) posted Fri, 30 January 2004 at 5:37 PM

Im trying to make a couple purchases, but when I go to my checkout it says something about needing to call customer service...I know my card is good because I just pulled money out last night, so I dunno.

spyder97526 ( ) posted Fri, 30 January 2004 at 5:51 PM

We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff My phone is down at the moment so I cant call as to why I cant purchase anything, and with the weekend coming up I want to use my time making a texture; so is there another way to figure out whats going on? email or chat perhaps? Thanks

Debbie M. ( ) posted Fri, 30 January 2004 at 10:40 PM

hmm ok, I see that you've had 3 credit card failures. Maybe you entered the credit card incorrectly?? I'm going to reset that for you so that you can try your purchases again ok? Let me know if you continue to have problems. Thanks! Deb

Debbie M.

spyder97526 ( ) posted Sat, 31 January 2004 at 12:15 AM

Thanks Deb, I appreciate it to no end. I think the problem is that I changed the address on the credit card and didnt think of it when I went fo rmy purchase - its all fixed now!

Debbie M. ( ) posted Sat, 31 January 2004 at 3:32 AM

ok great! Glad it's all sorted out now :) Thanks for shopping the Market Place! Deb

Debbie M.

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