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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Tip for when dealing with store support :)

Lucifer_The_Dark opened this issue on Aug 19, 2004 · 5 posts
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Lucifer_The_Dark ( ) posted Thu, 19 August 2004 at 12:32 PM · edited Wed, 20 November 2024 at 4:33 AM

Always include the order number in any emails you send to support, it helps a lot when they go hunting for the order you want help with ;) & always give them enough time to to work on it as they are probably very busy.

Windows 7 64Bit
Poser Pro 2010 SR1

Lucifer_The_Dark ( ) posted Thu, 19 August 2004 at 12:34 PM

isn't it always the way? I sent them an email just over an hour ago but forgot the order number, so I thought sending another with the order number might help only just after I sent the second email a reply came in from the first email :) Thanks guys & girls :)

Windows 7 64Bit
Poser Pro 2010 SR1

Debbie M. ( ) posted Thu, 19 August 2004 at 12:49 PM · edited Thu, 19 August 2004 at 12:49 PM

I just picked up your 2nd email but had already replied to the 1st :)

Glad everything is okie dokie now :)

Thanks!
Deb

Message edited on: 08/19/2004 12:49

Debbie M.

Lucifer_The_Dark ( ) posted Thu, 19 August 2004 at 2:35 PM

Sure is :D thanks Very much :)

Windows 7 64Bit
Poser Pro 2010 SR1

Debbie M. ( ) posted Thu, 19 August 2004 at 2:35 PM

You're welcome! Always happy to help :) Deb

Debbie M.

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