How on earth can I prove to e-on that I have vue 4, and the Extra Vegetation Bundle, unless I show them my serial numbers both for vue and for my bundle plants, unless I send a private e mail?? I just went to the e-on site and saw that there is some strange way of handling customer support ON LINE and it seems my reply would be posted in public, along with my own private information?? I did see one person who actually posted her e mail telling her plant reg number, and the reply was that she would be contacted by private e mail reply! I am one confused unhappy person... I did a massive upgrade of two machines at one time, and I forgot to save out my PLANTS folder from my installed vue! It's been over 4 years, and I just found out my bundle zip is corrupted! I have no other back up now... I have my e mail text file with my reg numbers in it.... It also looks like the plants are sold differently now..and I wonder if there is one reg number for the WHOLE group of plants? Or do I need new reg numbers? At any rate, I thought I would post my plea here and see what I am supposed to do. Thanks for any help, and once I get my "bundle" plants re-downloaded again, and installed, and activated, I will quick make a copy on CD that is NOT zipped up so this will not happen again. Lyne

This forum is visited regularly by people from e-on software, so this is a good place to start. I would suggest you to send an IM to 'e-on' or to 'Lynn' right here at Renderosity and ask them what is the best way for you to contact them.

Lyne, you might post in the forum at Eon about the problem without putting your serial number info in, and ask Steve or one of the other folks there to contact you via your email on your account. They will have that info in their customer database. I had problems about a year ago, and solved it that way.

Last that I looked, the page where you enter your info is secure. I wonder if that changed...?

Lyne, I just checked. both t he forum log in and the technical support "contact a technician" pages are encrypted at 128 bits. Private info is generally not posted, IIRC, even though access to the forums is secure. Let us know how you fare.

Thanks, I went back to e-on... found out my old registration was lost, so I re-registered and then filled out the submission for help there. They said they could not get e mail, but it says a copy of my "post" would be sent to my e mail, and also a reply. Ah well, I will wait to see what I get... Meanwhile, at least I can start over with my re-install of vue, and update it to only the vue 4.1. That one worked best on my old machine.. I have vue 4.12 just in case... I see the vue 4.2 is pretty much for P5 and mover which I do not have... the Vue 4.12 did not work well in some major ways, better in another way..but now with a new GIG BOARD and 3 gig 64 AMD and high end video (yes the kind Vue likes) I should be rearing to go...once I get my content back in!! I am just so mad at myself for backing up everything but my vue contents! That won't happen again!! My content was backed up to my D drive, but I forgot to burn that to a CD and we nuked that drive too, to make both my drives NTFS...the last change over was an emergency change of motherboard, but drives were win98, and I had to move files to a new C drive..so it had to be FAT32... I was so happy to pre-empt any emergency and get my new high end machine up to NTFS... sigh!

In part, what I went back and posted to my issue reply in the e-on help forum thing...

I guess I can be forgiven for thinking the files were "corrupted" when I unzipped AFTER FOUR + YEARS the plants and saw three cases of each one with funny extensions like _# or _$ on the end... It suddenly dawned on me these are the encoded file extensions that need the serial number for vue to install them, and I needed to also put in the dll's that came with the folder of plants!! So I have what I needed all along, I just did not remember what the little things looked like and assumed they were corrupted out of the zip!

SO all is well that ends well... IF and when I can get vue to accept each and every plant..I already got a "you have exceeded the allowed" something or other to install this plant when I did not do it JUST RIGHT...and if it takes copying out the installed plants, un-installing vue, reinstalling, until I get all the plants registered with vue, I will do that... THEN I will archive those plants as a whole right out of my vue on it's own CD immediately.

I also just wish it were easier to talk to support. Entering all my user info for any post here is a real pain! All I really needed was someone to tell me my odd looking extensions were not corruptions!

Lyne<--- the one who will spend the whole day installing vue extra veggies, cause I want them that much! :)