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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 26 8:23 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: No download link for first Paypal purchase

xDave opened this issue on Sep 24, 2004 · 6 posts
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xDave ( ) posted Fri, 24 September 2004 at 5:29 PM · edited Sun, 26 January 2025 at 11:29 PM

I purchased an item using Paypal. I sent my Renderosity name, order number, and, actual paypal account name. I received a email stating that my purchase is marked as paid but there is no download button. please help xDave

Debbie M. ( ) posted Fri, 24 September 2004 at 5:52 PM

Hi xDave, I replied to your email and your download is activated. Go to your purchase history and do a hard refresh (F5) and see if the button appears. Let me know if you continue to have problems. Thanks for shopping the MarketPlace! Deb

Debbie M.

xDave ( ) posted Fri, 24 September 2004 at 6:40 PM

Thank you for the quick response, but... the download link did show up, unfortunately it is a java applet.My computer always locks up with these. I cant use a download manager on these. If the download was resumable I would have a chance to get it. But since I cant afford a new computer all I can do is see 1 MB download and then start over. Unfortunately after 3 tries the link is now gone. If this is the only way to download I would like to know how to get a refund xDave

Debbie M. ( ) posted Fri, 24 September 2004 at 6:55 PM

Hi xDave, I've reset your download. You will have to be sure that you turn off your download manager/accelerator as they don't work with our system. Please go ahead and try your download again. Deb

Debbie M.

xDave ( ) posted Fri, 24 September 2004 at 9:11 PM

Thank you for resetting. The service here is amazingly fast. I will find a way to get it. xDave

Debbie M. ( ) posted Fri, 24 September 2004 at 9:29 PM

You're very welcome xDave. Please let me know if I can help further. Thanks! Deb

Debbie M.

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