Any idea how I can fix this problem? I would have searched for the answer but I wasn't sure what keywords to search for .....

Thank you all kindly!
-June

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Is this a thumbnail that you created or was it from someone else?

If the item came with RSR's and PNGs, delete the PNGs and let PP rebuild the PNGS from the RSRs.

Does Poser 4 not handle PNG files? How would I make an RSR, or other custom thumbnail image for Poser 4?

Attached Link: http://www.renderosity.com/messages.ez?Form.ShowMessage=1889241

Ive had several products where the thumbnail looked all wonky as you've shown (I even had one set that would only show the shrugging guy). I tried using the free P3dO explorer to convert the png's to .rsr's then back to .png's,as some people reported having success doing that. It didn't work at all for me. When I was working on a solution for speeding up the library display, I found a very bad relationship going on between Poser and QuickTime (see link). Breaking the ties between the two, either by uninstalling QT, or renaming the QT plug-in (inside of Poser) gave dramatic results in display time. So what's this got to do with your problem? As an unexpected side effect, ALL my thumbnail display problems also cleared up. No guaranties here, but it couldn't hurt to give it a try. SWAMP

The reason the thumbnails appear that way is because whoever created then left out the alpha channel.

If there are no RSRs to reconvert from, open the PNG in an editor and select the image.

Save that selection as a channel and resave the PNG.

PP will then display the full image.

If it still doesn't appear correctly then invert the alpha channel and save again.

Poser 4 uses native RSR images, Pro Pack and Poser 5 use PNGs and convert RSR's to PNG format.

Thank you so much for all of your replies, just so you know the one that worked best was deleting the pngs and letting poser create it's own. :D All excellent suggestions though I'm sure :D