Hi. I just purchased an item (Dogwaffle V2) and I received an e-mail thanking me for the purchase, along with the Order #279076. When I clicked on the link provided, I can't find a download link. Please help. Thank you. Rudy Ledesma

Hi Rudy, Thanks for shopping with us. "First time buyers (Credit Card, Debit Card and Paypal) 1) Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail." Send the info to store@renderosity.com The above information for First Time Buyers is located on the Checkout page, The E-Mail confirmation that you received and in the Customer Support FAQ....FYI. Clint

:( There ought to be an easier way to expedite a secure transaction. If the system that PayPal uses (which allows instant access to the items purchased) can't be used here for 1st time users, then at LEAST phrase the bit at the bottom a bit more clearly, or change the sequence of the process by which we order altogether. Though I read the bit at the bottom before clicking the button, I was confused as to what to do and when. Okay, I filled out the form... yeah... I'm reading about first time users.... hey! that's me! ... Um...

Umm....

So what, do I now send the email, or do I send this form, or or or....? I'm CONFUUUUUUUSEDDDDD!

But soft! It says my download is immediately available! HUH?! Oh well, guess that message was outdated or summat...

Hmmm... Where's the link?? Wonders if I get sent an email confirmation. But no, I didn't read anything about getting an email. WHAT TO DO?! searches all over, finds this page >:X

AnyHOO, the blurb to 1st time users should be altered. Place it prominently at the top, for one. Two, remove the deceptive "You've got mail!" oops, "Your download is available", or whatever. 'Cause it ain't. Three, let us know that we should check our email, or we begin to wonder wtf is going on.

...I'm really NOT a mean person.