Wed, Nov 13, 9:37 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: another 'can't download'

loraxz opened this issue on Jan 28, 2005 · 6 posts
Back to Forum Print
loraxz ( ) posted Fri, 28 January 2005 at 10:43 PM · edited Thu, 25 July 2024 at 12:43 AM

i just purchased the 'heroset for A3' but it won't download properly.... please help!

Debbie M. ( ) posted Fri, 28 January 2005 at 11:11 PM

Hi, I've reset your downloads. Please try again. If you continue to have problems, please let me know. Thank you for shopping the MarketPlace. Deb

Debbie M.

loraxz ( ) posted Sat, 29 January 2005 at 12:00 AM

i tried again and am getting the same problem--it won't complete the download....

ClintH ( ) posted Sat, 29 January 2005 at 8:52 AM

Hi Loraxz, I reset your download again. See if any of these common problems/resolution help you out.

Download Problems When I download my purchase I get a file called securedownload.ez. Rename securedownload.ez so that it has a .ZIP file extension rather than .ez. You can now open the file with WinZIP or any other program that supports ZIP files. When I select the Download button the download never starts. Make sure that any Download Managers/Accelerators are disable before attempting to start your download. Our Secure Download system doesnt allow the use of these tools. I use MSN 8 and am having a real hard time downloading. MSN 8 has a built in Download Accelerator. You can bypass this by using a standard browser rather than the browser supplied with MSN 8.

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

loraxz ( ) posted Sat, 29 January 2005 at 9:04 AM

thanx--i think i got it this time....

ClintH ( ) posted Sat, 29 January 2005 at 9:06 AM

Great news! Thanks for the follow-up. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.