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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 11 1:27 am)

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Subject: I think something is preventing me from making purchases...

Martian_Law opened this issue on Feb 10, 2005 · 12 posts
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Martian_Law ( ) posted Thu, 10 February 2005 at 7:55 PM · edited Mon, 10 February 2025 at 8:39 PM

Think the title kinda says it all. I've been able to make purchases at other sites, but not from R'osity. When I click the checkout button and keep getting this message: "We are unable to process your order. Please contact our office at 1-866-220-2949 between the hours of 9:00am - 5:00pm CST Monday - Friday for further assistance. If you need assistance outside of regular business hours please send an email including your username to store@renderosity.com. Thank you." Anyone have any ideas for why this keeps happening?

Debbie M. ( ) posted Thu, 10 February 2005 at 8:30 PM

Hi, I've reset your account. When entering your credit card #, please enter only that 16 digit # with no spaces and/or dashes. Deb

Debbie M.

paladin ( ) posted Fri, 11 February 2005 at 9:10 AM

I have the same problem. In the past i was able to make purchases.. now i got the same message like Martian Law

Debbie M. ( ) posted Fri, 11 February 2005 at 9:27 AM

Hi paladin, I have reset your account as well. If you continue to have problems, please let me know. Deb

Debbie M.

paladin ( ) posted Fri, 11 February 2005 at 12:33 PM

Hi, well..i found the reason for the problem.. I was to stupid to use the right numbers of my visa card. :-) Please reset my account again. Thank you!

Martian_Law ( ) posted Fri, 11 February 2005 at 12:51 PM

Alright. Everything works just fine now. Thank you!

Debbie M. ( ) posted Fri, 11 February 2005 at 1:06 PM

Great news Martian Law!! paladin, I've reset your account again :) Wishing you guys a great weekend! Deb

Debbie M.

okolb ( ) posted Sat, 12 February 2005 at 11:20 AM

I still have the same problem. It's a good way to loose customers!

paladin ( ) posted Sat, 12 February 2005 at 1:23 PM

All works fine now.. thank you!

Debbie M. ( ) posted Sat, 12 February 2005 at 8:41 PM

Hi okolb, I reset your account so you can try again. We're definitely not trying to lose customers, but we have to limit the CC failures in order to prevent fraudulent use. You know that classic case of the good having to suffer for the bad :( Sorry for the inconvenience, but you shouldn't have any problems now. Deb

Debbie M.

okolb ( ) posted Thu, 17 February 2005 at 5:34 PM

Hi Deb, I tried again with my Visa card today (2/18/05) but no go. I'm completely helpless! okolb

Debbie M. ( ) posted Thu, 17 February 2005 at 5:51 PM

Hi okolb, I've reset it again. Please be sure that you're entering only the 16 digit credit card number with no spaces and/or dashes. If you still experience problems, you're going to have to contact your bank and find out why they're declining the charge. Deb

Debbie M.

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