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Poser - OFFICIAL F.A.Q (Last Updated: 2025 Jan 20 11:41 am)
I also ordered on the 17th Feb., being in Vienna. But as I happened to look at my order status before the weekend, it said: Status: Cancelled!! So now I'm not waiting for Poser 6, but for a clarification why my order got cancelled. Needless to say I'm a bit miffed. I wrote both CL and Digital River an email via their oh so great web mail interface (I hate those things, you only got options for cases that don't apply to your situation), I'm mighty curious what their answers will be (if I get any). So instead of opening another thread, anybody else got a magical cancellation? martin
If I haven't got it by friday, I'm going to have them refund me the extra money I paid for "2-day" shipping. Digital River shipping FAQ Q: If I ordered overnight shipping, when will my package arrive? Poser 6 was released on the 21st, and should have arrived at your facilities by now. A: -crickets chirping- I think that on some level, Curious Labs is afraid to do things too well for some reason. Since they did such a great job with the actual program this time, I guess the shipping had to be FUBAR to equalize everything. Hopefully this is the last time they use Digital Ribbon.
I emailed DR yesterday and they forwarded it to CL's and CL's sent me this email... it seems that some were sent and now they are awaiting a restock.
{Snipped from email and edited to remove personal information only}
We're sorry, the product that you ordered is on backorder. Although we
do not have an estimated arrival date, we are working with the vendor to obtain more stock as soon as possible. As soon as we receive your
product it will be promptly shipped and you will receive a confirmation
email at the address you supplied on your order. Rest assured that we
will not charge your card until the product ships. Your patience is
greatly appreciated.
Thank you for contacting the online store's Customer Support. If you
have any further questions or concerns, please "reply" to this e-mail.
EDITED This is also to me living in Canada not Euro
Message edited on: 03/29/2005 15:02
♠Ω Poser eZine
Ω♠
♠Ω Poser Free Stuff
Ω♠
♠Ω My Homepage Ω♠
www.3rddimensiongraphics.net
My order still shows 'Pending Shipment" (I'm in Australia). I just wish some official person, from either Digital Rivers or CL would clear some information to all of us (wherever we live) on just what the actual status of our orders is now that the Easter break is over. Also, does anyone know if Catherine from Curious Labs is around at the moment, or taking a break. I need to clear up something from a previous IM we had in Feb. When I replied, I never got an answer, but then she was extremely busy at the time and it probably got overlooked in the volume of IM's from here and elsewhere. Jan
Well I just got my tracking #, so I think that the email they were sending out saying that the orders are awaiting back order was a place holder. (again I am in Canada)
♠Ω Poser eZine
Ω♠
♠Ω Poser Free Stuff
Ω♠
♠Ω My Homepage Ω♠
www.3rddimensiongraphics.net
As well as this from CL....
They must have heard you PointLady :)
*Physical Shipment Update
Americas Store
The first shipment of Poser 6 SE has been received into inventory by our
Digital River US warehouse and orders are beginning to be filled.
Americas - Windows
At this time, we expect that all valid orders for the Windows version placed between February 16 and March 29, 2005 should be filled within the next one to two business days. Delivery times will vary based on the method chosen when the order was placed.
Americas - Macintosh
At this time, we expect that all valid orders for the Macintosh version placed between February 16 and March 26, 2005 should be filled within the next one to two business days. Delivery times will vary based on the method chosen when the order was placed. All Macintosh orders placed after March 26th will be filled when our second shipment reaches the Digital River US warehouse, which we currently anticipate will be the week following April 12th.
Global Store
The shipment of Poser 6 SE has been delivered to our Digital River UK warehouse and
orders will begin to be filled as soon as the shipment is received into inventory.
Global - Windows
At this time, we expect that all valid orders for the Windows version placed between February 16 and March 29, 2005 should be filled within the next two to four business days. Delivery times will vary based on the method chosen when the order was placed.
Global - Macintosh
At this time, we expect that all valid orders for the Macintosh version placed between February 16 and March 29, 2005 should be filled within the next two to four business days. Delivery times will vary based on the method chosen when the order was placed.*
The supreme irony of life is that hardly anyone gets out of
it alive.
Robert A. Heinlein
11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
64.0 GB (63.9 GB usable)
Geforce RTX 3060 12 GB
Windows 11 Pro
Hi Tastiger, got the same email today too. Guess we will just have to wait longer than we thought (for Aussies at least). Maybe the first service release will be available before we actually get it in our hands eh! At least we can read all the posts about P6 and absorb something. I am saving all the tips etc in notepad and there will eventually be lots of tutorials available to help I hope. Jan
Hi Jan, It's now about 8-49 am in the UK so I am hoping we may see some movement from their warehouse overnight(our time) as it seems those emails are sent just before shipment. So let's cross fingers, but I had a hunch this morning that we most likely wouldn't see our boxes before next Wednesday... Wonder if it's only one guy swimming or they have enlisted the help of the England Commonwealth Games 4 x 100 metre freestyle relay team? Surely for $88 they could afford the team and substitutes! Be good training for Melbourne next year! :)
The supreme irony of life is that hardly anyone gets out of
it alive.
Robert A. Heinlein
11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
64.0 GB (63.9 GB usable)
Geforce RTX 3060 12 GB
Windows 11 Pro
Hi Shane, lol, I agree. What are Thorpe and Grant Hacket doing these day, what a team they would make - at least we might get it even earlier if they employed these two :) I reckon they will 'ship' all the Aussie orders together, but hope not on the Titanic, that was an amusing image you did. Let's resurect the Concorde, we might have got it yesterday lol. I'll be afraid to go out anywhere next week now. Jan
Got my Email! - looks good to see that order fulfilled on the DR site and a Tracking Number - although that isn't working yet. So I figure perhaps 3 days to either Sydney or Melbourne and another day to Country Victoria - might just see it before Wednesday....
The supreme irony of life is that hardly anyone gets out of
it alive.
Robert A. Heinlein
11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
64.0 GB (63.9 GB usable)
Geforce RTX 3060 12 GB
Windows 11 Pro
" One or more of the numbers you entered are not valid UPS Tracking Numbers. Please review and update the field(s) highlighted in red with arrows (>>>)." Oh darn have to check on that later today. This is very exciting but without the tracking number being in the system yet I did a delivery calculation on the UPS site and it shows earliest as Wed 6th or up to Friday 8th depending on which method they are shipping by...:(
The supreme irony of life is that hardly anyone gets out of
it alive.
Robert A. Heinlein
11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
64.0 GB (63.9 GB usable)
Geforce RTX 3060 12 GB
Windows 11 Pro
No sign yet of the tracking number being activated - it's now 03:59 in the morning UK time so my guess is that they got the boxes out the door last thing at night and UPS won't enter them in their system until start of business today... Although the email was marked as CST - so they sure do things funny - ship from England and send emails from USA????? "Date: Wed, 30 Mar 2005 08:50:53 -0600 (CST) X-Mailer: MIME::Lite 1.135 (B2.11; Q2.03) From: service@digitalriver.com"
The supreme irony of life is that hardly anyone gets out of
it alive.
Robert A. Heinlein
11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
64.0 GB (63.9 GB usable)
Geforce RTX 3060 12 GB
Windows 11 Pro
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I Know - lot's of these threads popping up but most are generalized - thought I'd start one just for all of us outside the US and Canada that are expecting our boxes from England... BTW - How many Aussies & kiwis waiting on their orders? Because at what they are charging us for freight - I'm wondering whether that guy that's swimming out with our boxes can carry them all... :)
The supreme irony of life is that hardly anyone gets out of it alive.
Robert A. Heinlein
11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
64.0 GB (63.9 GB usable)
Geforce RTX 3060 12 GB
Windows 11 Pro