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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 4:03 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Please Activate my downloads

theotherbrewer opened this issue on Jun 18, 2005 ยท 11 posts
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theotherbrewer ( ) posted Sat, 18 June 2005 at 7:26 PM ยท edited Wed, 24 July 2024 at 10:11 PM

Hello I sent my information nearly a half hour ago but i still cannot download did i do something wrong????

theotherbrewer ( ) posted Sat, 18 June 2005 at 7:40 PM

hello is anybody out there ????

divadly ( ) posted Sat, 18 June 2005 at 7:43 PM ยท edited Sat, 18 June 2005 at 7:44 PM

You're in for a long wait I think. I've been waiting 16 hours and still nothing. I wouldn't have purchased if I knew it was going to be such a hassle. Email server problems seem to be a regular occurence.

Message edited on: 06/18/2005 19:44

sumthinelse ( ) posted Sat, 18 June 2005 at 7:43 PM

I don't think their email server is working. You could try an Instant Message to one of the admins.

theotherbrewer ( ) posted Sat, 18 June 2005 at 8:01 PM

man i love this suport page. i think i could get more support from a one legged dog

Debbie M. ( ) posted Sat, 18 June 2005 at 8:04 PM

Hi theotherbrewer, I received your email and have replied. Thank you for shopping the MarketPlace. Deb

Debbie M.

theotherbrewer ( ) posted Sat, 18 June 2005 at 8:05 PM

sorry about that im just crabby i can download now thanks for the help

Debbie M. ( ) posted Sat, 18 June 2005 at 8:10 PM

You're very welcome! I sincerely apologize for the inconvenience! Deb

Debbie M.

sumthinelse ( ) posted Sat, 18 June 2005 at 10:45 PM

The admins are trying to help -- I don't think it's their fault.

secondunit ( ) posted Wed, 22 June 2005 at 8:36 AM

Content Advisory! This message contains nudity

Dear Business Partner, I am very angry about your Service. The reason is, I bought some stuff from you and now, I cant download anything since 2 days. I know that you need time to check my credit card, but I need the stuff to work right now. What I dont understand is, you give me no information about how long you need to check my responsibility. So, I sit here and cant do anything. Thats not very clever from you. Please, give me response, what you plan? Is that what you want? You take my money and only what I have is a funny login on your page. But you cant buy anything in your online-store, because you never get it to me. Super!!!!!!!!! Pease give me feedback what next Best regards Andre Siebert

Debbie M. ( ) posted Wed, 22 June 2005 at 8:55 AM

Hi Andre, This is stated on the Checkout page and you should have received an E-Mail about your purchase with this information. "First time buyers (Credit Card, Debit Card and Paypal) 1) Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail. 2) Paypal. As part of our verification process we ask that you send us your Renderosity member name, Order ID number and your real name used on your Paypal account. When we have this information, we'll be happy to activate your purchase. All future Paypal purchases will be available for immediate downloading. This information should be sent to the Store E-Mail." You can send the first time buyer information to store@renderosity.com. Thank you! Debbie M. Renderosity MarketPlace Admin

Debbie M.

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