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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 24 5:57 am)
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To reach our Marketplace staff, please open a support ticket at
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I purchased the Ferenia texture set by Desdemona and am unable to download the file. I attempted to purchase it during the problems with the CC Gateway. When I logged in the next day, the item was in my shopping cart, so I paid for it. When I went to download it for the FIRST time, I received a message that the file had been deleted. Please allow me access to the file, credit my account, or contact me about an alternative. Thank You, Kevin