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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

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Subject: no download button?!

3Dmaster opened this issue on Jul 02, 2005 ยท 9 posts
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3Dmaster ( ) posted Sat, 02 July 2005 at 6:30 PM ยท edited Mon, 23 December 2024 at 8:08 AM

Hi, I just made a purchase and because I'm a first time member, received a link via email to download, but when I go there, there's no download link! How do I download my purchase?

ClintH ( ) posted Sat, 02 July 2005 at 6:41 PM

This information should be contained in the E-Mail you received. "First time buyers (Credit Card, Debit Card and Paypal) 1) Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail." You can send the requested first time buyer information to store@renderosity.com Thanks, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ClintH ( ) posted Sat, 02 July 2005 at 6:42 PM

This is for first time buyers only. All future purchases will be avialable for immediate downloading. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

3Dmaster ( ) posted Sat, 02 July 2005 at 7:39 PM

The email included a link which took me to the same page I was sent to after I made the purchase--but the page doesn't have a download link. It's just a page that show a list of purchases. Where's the download link at?? Thanks!

ClintH ( ) posted Sat, 02 July 2005 at 8:01 PM

It will be enabled when you send the requested information listed above to store@renderosity.com. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Dragonluna1 ( ) posted Fri, 08 July 2005 at 11:58 AM

I don't have a Credit or Debit card... just paypal and have recieved confirmation that the item has been paid for. So how can I send confirmation?

ClintH ( ) posted Fri, 08 July 2005 at 12:11 PM

Hi Dragonluna1, Your download has been enabled. Thanks for shopping at Renderosity. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Dragonluna1 ( ) posted Fri, 08 July 2005 at 12:16 PM

Thank you!

ClintH ( ) posted Fri, 08 July 2005 at 1:33 PM

Your very welcome. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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