Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Youll need the product itself, a Thumbnail (200x200) and a Sample Image (640x640). You can go to the On-Line store, click on upload, then Digital and you will be presented with the product upload screen. Just fill in the blanks. You can also just take a peek and not upload anything. If you need more information please feel free to post back. Regards, Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
i tried to upload twice. the file is a 13 Mo zip (high res maps). It took a long time, and at the end, i had a explorer error message. How can i know my file has been properly upload or not? i sent a mail a few days ago but still no answer... And i juwt would like to know if the transfer was ok, or if i need to upload it again. Is there a way to know about that? thank you
cake1, When an upload is successful you will see a page stating htis. If you dont see this page assume the upload didnt work. You can also post a message here and we will check to see if you product is in the Pending section. I just checked and didnt see an upload for cake1. You can either try the upload again or send the product directly to store@renderosity.com. Regards, Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
OK... So i 've just tried to send my 13 Mo mail to store@renderosity.com. By outlook express, i checked the option of cutting the message in small parts. I made a 13 pieces message, and i sent it. I had 5 error message back (5 pieces of the whole message) from the mail administrator of edgenet, telling me that: "The recipient(s) indicated below did not receive this message because their mailbox size limit would have been exceeded. It has been returned and it is recommended that you contact the recipient and request that space be made available within their mailbox. Note: The Postmaster for this mail server may increase the mailbox quota on the account referenced below to accommodate the delivery of additional mail. No storage space available in mailbox for jhandley@edgenet.com" What next can i try...? smile please... HHHEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELLPPPPPP
I've uploaded a file for the 3d models section.But its still not there.I'm new in the online store and its gonna take 5 days b4 it happens.My question is,how do I know My stuff is in the store and how does renderosity know my Home address?? Do I get an email which notifies me and ask for an address? I really dont know :(
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
What files I need upload to have my 3D model in online store