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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can't down load purchase

jimgo opened this issue on Sep 28, 2005 · 6 posts
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jimgo ( ) posted Wed, 28 September 2005 at 10:56 AM · edited Fri, 26 July 2024 at 7:04 AM

I recieved email that I could download my stuff but there's nothing in the download box

Debbie M. ( ) posted Wed, 28 September 2005 at 11:00 AM

As part of our verification process, we ask that you send us the toll free phone number or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and/or Debit card purchases will be available for immediate download. This information should be sent to store@renderosity.com This step is done to protect you, the merchants, and Renderosity from stolen credit cards or fraudulent PayPal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Regards, Debbie Montique Renderosity MarketPlace Administrator

Debbie M.

jimgo ( ) posted Wed, 28 September 2005 at 11:48 AM

I did enter the security number from the back of my card. how do I go about resubmitting it.

Debbie M. ( ) posted Wed, 28 September 2005 at 12:01 PM

You need to email it to store@renderosity.com for verification purposes. This is on first time buyers only. Thanks! Deb

Debbie M.

RNKarenER ( ) posted Thu, 29 September 2005 at 11:33 PM

I checked the paypal box,,,, it still says waiting on payment.... is there is glich somewhere? I sent the money to you guys.. but no download button.... Karen

ClintH ( ) posted Fri, 30 September 2005 at 8:40 AM

Your all set Karen. I replied to your E-Mail. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


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