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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 04 4:57 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Download?

BODCLabs opened this issue on Oct 11, 2005 · 4 posts
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BODCLabs ( ) posted Tue, 11 October 2005 at 2:09 PM · edited Tue, 04 February 2025 at 5:26 AM

I have recently made my first purchase (Batlab's "robat cyber") and have not recieved a functioning download option. I have read the "send us code" message, and have done so. I understand that this is "for my protection," but I was dismayed when I found that my card has been already charged for my purchase. Since I have already been charged, I am requesting an expedious solution to this problem. Thank you.

DebbieG ( ) posted Tue, 11 October 2005 at 2:21 PM

I apologize for the inconvenience, however I have not seen an email from you coming to store@renderosity.com. Could you please send or resend: your 3-digit security number or the toll free number from the back of your credit card. Once we can verify you information, your purchase can be activated. Thank you! Debbie G. Renderosity Admin

DebbieG ( ) posted Tue, 11 October 2005 at 2:22 PM

Disregard the above post. I just received your email and I will take care of your order. Debbie G.

DebbieG ( ) posted Tue, 11 October 2005 at 2:35 PM

I replied to your email! Debbie G.

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