It seems you're the one to talk to on this board. I made a few purchases last Tuesday. I've sent several email requests and I still cannot download the purchases and nobody has responded to my emails. So since we're going on a week, would you care to explain to me why I've been ignored of should I just go purchase somewhere else?

Hi DuBetzDesigns, We usually have less than a 24 hrs response time to all E-Mails sent to store@renderosity.com. Let me check with the store support team to see if they have received your E-Mails. They are at lunch right now and will check with them when they return. You can also call the office to verify your first time purchase. 1-866-220-2949 Toll Free in the USA. Clint

Thank you. I'll wait until your investigation is complete.

No problem. Did you get any rejects on the E-Mails you sent to us? Did you send the First Time Buyer information to store@renderosity.com? Let me know. Thanks, Clint

Hi, I double checked the store emails, and am not showing any received from you. You can either send it in again, or call the toll free # to verify your information over the phone. Thanks! Deb

Collectively I've sent three (maybe four) emails since last Tuesday, without receiving any errors or returns. We have had no problems with other emilas sent and received. So I guess now my point is, even barring the emails what about the order placed by us early Tuesday morning? Why has it taken this long?

It's taken this long because we have not received your email. We have a toll free phone number that you can call to verify your order. Deb