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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 04 12:43 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: No download link

mole_man99 opened this issue on Jan 10, 2006 · 12 posts
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mole_man99 ( ) posted Tue, 10 January 2006 at 2:46 AM · edited Wed, 04 December 2024 at 1:43 PM

Hi I don't have a download link on a product I purchased yesterday. I have emailed support but no reply yet. I don't think this is my first purchase here, but I have not received a first-timers email anyway. Regards Graeme

StaceyG ( ) posted Tue, 10 January 2006 at 11:15 AM

Hi Graeme, Looks like you're downloads have now been activated. Thanks Stacey Renderosity Store

DocCaliban ( ) posted Tue, 10 January 2006 at 12:31 PM

And.... why is that and when will they be? I'm having the same problem. -Doc

DocCaliban ( ) posted Tue, 10 January 2006 at 12:32 PM

Sorry, I read that as you telling him that his downloads had NOT been activated, which didn't make sense to me. :-) So, how long does it usually take? Thanks, -Doc

StaceyG ( ) posted Tue, 10 January 2006 at 1:22 PM

Hi, Our policy states it may take up to 24 hours but that is not normally the case, usually during normal business hours we get them activated within an hour or so. Thanks Stacey

DocCaliban ( ) posted Tue, 10 January 2006 at 2:37 PM

Sounds good. Thanks for the info! -Doc

Remix1121 ( ) posted Tue, 10 January 2006 at 4:14 PM

I paid for 3 things lastnight. Been 24 hours soon. And i also sent 2 mails. These are my first buys. Hope i get a download link soon......

StaceyG ( ) posted Tue, 10 January 2006 at 4:39 PM

Hi, I'm not showing we have received your emails. Please be sure to use the store@renderosity.com email address and not a "reply" to the automated ebot you received. You can also IM me by clicking on my name in the subject line of this post and send me the security information so I can take care of this for you. Thanks Stacey Renderosity Admin

DocCaliban ( ) posted Thu, 12 January 2006 at 10:01 AM

Clearly the system needs to be improved so that, as it apprears to work now, someone doesn't need to complain to support in order to have the DL link activated. I purchased nearly 48 hours ago, and while my CC was able to be billed instantly, the software has yet to be made available. There are many sites that have this same setup, yet the downloading of the software is available the instant the payment is confirmed. As it should be. Please activate my download links. -Doc

StaceyG ( ) posted Thu, 12 January 2006 at 12:51 PM

Doc, We need the verification information sent to store@renderosity.com Have you done this? I don't show an email coming in to that email address from you. Please either send to store again or IM me with the security information so that I can help you. Please understand this extra security step is done for your (the cardholder) protection as well as our own. Stacey

DocCaliban ( ) posted Thu, 12 January 2006 at 1:51 PM

Ah, crap. This is all my fault then. Boy is my face red. Sorry. I'll get that done. The extra security is appreciated, as is your patience with my crap. -Doc

StaceyG ( ) posted Thu, 12 January 2006 at 2:05 PM

No problem:) I just saw the email come through store so I'll take care of this now for ya!! Stac

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