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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problem with order

Arvanor opened this issue on Jan 17, 2006 · 3 posts
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Arvanor ( ) posted Tue, 17 January 2006 at 11:48 AM · edited Mon, 23 December 2024 at 5:16 AM

Hi there, i have purchased two products and payed them with PayPal. I received a confirmation mail from PayPal that the money is send and i received a mail with the confirmation of the purchase from Renderosity but the downloads are not there. Order Number is: 111000620 Greetings Marko

If by my life or death I can protect you, I will!

JeniferC ( ) posted Tue, 17 January 2006 at 12:06 PM

Sorry about the inconvenience. Your order is ready for download. The system does not automatically mark split payments as paid. We have to do that manually for right now. We will get that resolved. Thanks for letting us know. Store Staff

 

Arvanor ( ) posted Tue, 17 January 2006 at 12:09 PM

Thanks for the superfast response Jeny! :-) Cheers Marko

If by my life or death I can protect you, I will!

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