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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Can't Download

Thardien opened this issue on Jan 19, 2006 ยท 8 posts
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Thardien ( ) posted Thu, 19 January 2006 at 9:48 PM ยท edited Sat, 16 November 2024 at 5:59 PM

Same problem as a few others- just placed an order, couldn't connect to the download server and now have apparently exceeded the maximum # of download attempts. Please reset my downloads, account or whatever. Thanks.

Debbie M. ( ) posted Thu, 19 January 2006 at 9:53 PM

Hi, I replied to your email :) Please let me know if you continue to have problems. Thank you for your continued patronage at the MarketPlace. Deb

Debbie M.

Thardien ( ) posted Thu, 19 January 2006 at 10:01 PM

I appreciate the reset, but am still getting the error about being unable to contact the server and have once again exceeded my d/l attempts with no success....

Thardien ( ) posted Thu, 19 January 2006 at 11:44 PM

Deb, Please, again, reset my latest purchase. I've yet to be able to d/l the first item (prop set). Thanks so much.

Debbie M. ( ) posted Fri, 20 January 2006 at 6:10 AM

Hi Thardien, I've reset it again. What browser are you using out of curiosity? Please let me know if you continue to have problems. Deb

Debbie M.

sralos ( ) posted Fri, 20 January 2006 at 5:21 PM

It shouldn't matter what browser a customer is using. This new shopping cart system DOES NOT WORK! Stop trying to work the bugs out at your customer's expense and put the old cart back.

Thardien ( ) posted Fri, 20 January 2006 at 5:35 PM

Hi, Deb. That did the trick- I finally got that last purchase downloaded (on the first try since my post last night). I'm using good ol' Microsoft Internet Explorer (ver. 6-ish). For all its issues, it's the only browser I use. Hope this helps. :) T~

Debbie M. ( ) posted Fri, 20 January 2006 at 9:33 PM

Thanks for the info T :) Glad it's working for you. Have a wonderful weekend! Deb

Debbie M.

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