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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 24 11:50 am)

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Subject: 111007153 no download link

sined opened this issue on Feb 04, 2006 ยท 11 posts
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sined ( ) posted Sat, 04 February 2006 at 9:50 AM ยท edited Wed, 26 February 2025 at 8:57 AM

Sorry I am receiving no link for my purchases. Can someone help?

Debbie M. ( ) posted Sat, 04 February 2006 at 10:01 AM

Hi, This order # is associated with a different username. As part of our verification process, we ask that you send us the toll free phone number or security number off the back of your credit card along with your Renderosity username. When we have this information, we'll be happy to activate your purchase. All future credit and/or debit card purchases will be available for immediate download. This information should be sent to store@renderosity.com This step is done to protect you, the merchant, and Renderosity from stolen credit cards or fraudulent PayPal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Deb

Debbie M.

sined ( ) posted Sat, 04 February 2006 at 10:04 AM

Thank you Deb, The order was purchased as a present by my dad Sined for me chrismathews. what info would you like (and how should I send it in order to start the download) Kind regards Chris

sined ( ) posted Sat, 04 February 2006 at 10:12 AM

I have sent an e-mail with the telephone number specified in the original order. Please let me know if this is not enough, or if I have misunderstood Kind regards Chris

chrismathews ( ) posted Sat, 04 February 2006 at 10:15 AM

Sorry for the confusion, I had not realised that my dads ID had been auto picked up when loging in again. my bad Kind regards Chris

Debbie M. ( ) posted Sat, 04 February 2006 at 10:37 AM

Thanks Chris, I'm checking emails now and will reply to yours as soon as I get it :) Deb

Debbie M.

chrismathews ( ) posted Sat, 04 February 2006 at 10:40 AM

thank you...sorry for the bother. I may have sent more than once. Please let me know if you have no luck Cheers Chris

Debbie M. ( ) posted Sat, 04 February 2006 at 10:44 AM

hehe you did send 2 of them :) No problem at all, and definitely no bother! It's always best to have more than not enough right :) I've replied, please let me know if you have any problems accessing your purchase. Thank you once again for shopping at the MarketPlace. Have a great weekend! Deb

Debbie M.

chrismathews ( ) posted Sat, 04 February 2006 at 10:45 AM

thank you Debbie, I can see the download links now sorry for the trouble

chrismathews ( ) posted Sat, 04 February 2006 at 10:45 AM

have a great weekend too : )

Debbie M. ( ) posted Sat, 04 February 2006 at 11:10 AM

Thanks Chris :) No trouble at all! Deb

Debbie M.

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