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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: What's the wait on posting new products?

Maelarya opened this issue on Feb 04, 2006 · 6 posts
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Maelarya ( ) posted Sat, 04 February 2006 at 11:38 AM · edited Thu, 14 November 2024 at 10:18 PM

I have a friend who uploaded her product a week ago and it still hasn't shown up? What's the hold up? Who can she contact to see what the status is?

www.theangrycrayon.com

www.theangrycrayon.com/chronicles

Debbie M. ( ) posted Sat, 04 February 2006 at 12:01 PM

It can take up to 7 days for a product to be tested and approved for the MarketPlace. We had 2 testers leave this week, so that could add an extra day or two to the process. If there is anything wrong with your friends product, she'll get a testers report from the tester assigned to her product. Deb

Debbie M.

aszegedi ( ) posted Mon, 06 February 2006 at 7:46 AM

I've uploaded mine about a week ago, but I forgot to include the license.txt in the zip file. I've sent an e-mail to store@renderosity.com to ask how to fix it and also how to remove two of the files, but I didn't receive an answer. It's been almost a week waiting sofar and still no answer. Can someone let me know who should I e-mail with my question? Andrea

Debbie M. ( ) posted Mon, 06 February 2006 at 9:59 AM

Hi Andrea, We haven't received your email at store@renderosity.com, but the testers will place the license.txt file in your product, or contact you if there is anything else wrong once they begin testing the product. Deb

Debbie M.

aszegedi ( ) posted Mon, 06 February 2006 at 1:02 PM

Thank you. Andrea

Debbie M. ( ) posted Mon, 06 February 2006 at 1:17 PM

You're very welcome Andrea. Deb

Debbie M.

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