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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Item purched, but can't download

Ilenora opened this issue on Mar 01, 2006 · 6 posts
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Ilenora ( ) posted Wed, 01 March 2006 at 12:08 AM · edited Tue, 24 September 2024 at 12:23 AM

Hi About 24 hours ago I purchased Instant! Hair 3 on 02/28/06 using PayPal. It is my first-time buying and I sent the requested information - Order # etc, but I haven't yet received a reply. I received an E-mail from Renderosity with a link to the download area, but it says (Download Pending). Could someone please help me with this? Thanks Ilenora

Debbie M. ( ) posted Wed, 01 March 2006 at 7:35 AM

Hi Ilenora, We haven't received your information at store@renderosity.com as of yet. As soon as we receive the information, we'll be happy to verify and activate your downloads. Thanks! Deb

Debbie M.

Ilenora ( ) posted Wed, 01 March 2006 at 6:05 PM

Hi Deb I have sent the requested information once again to Renderosity, for the THIRD time. I paste here a shortened copy of the email I have just now sent through (all details are in the email, but not pasted here): "Hi As Deb, on the forum, has informed me that you don't yet have this information, I send it through to you for a THIRD time! Please scroll right to the bottom, as all the necessary information is contained therein. As I paid for this a couple of days ago now, I look forward to a quick result please. Many thanks Ilenora"

Debbie M. ( ) posted Wed, 01 March 2006 at 9:26 PM

Hi Ilenora, I seen your email come thru, and see that you've been taken care of. Thank you once again for shopping at the MarketPlace. Deb

Debbie M.

Ilenora ( ) posted Wed, 01 March 2006 at 9:29 PM

Thanks Deb! Ilenora

Debbie M. ( ) posted Wed, 01 March 2006 at 9:57 PM

You're very welcome :) Thank you for your patience! Deb

Debbie M.

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