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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Need help completing order please

Heavenlee opened this issue on Sep 15, 2006 · 12 posts
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Heavenlee ( ) posted Fri, 15 September 2006 at 2:53 PM · edited Thu, 09 January 2025 at 9:18 AM

Hi,i've ordered some items but paypal had issues so i've went to my paypal account and sent the payment directly from there with the order id number.I was wondering though if i'll get to download my purchases automatically now that payment has been sent?This has never happened to me before.

     desdnzl

_Breeze ( ) posted Fri, 15 September 2006 at 3:00 PM

I have the same problem with a ordre :crying:

I can not download it

 

Heavenlee ( ) posted Fri, 15 September 2006 at 3:03 PM

I have actually just downloaded my order.I got an email telling me that payment was recieved and a link to download.

                          desdnzl x

Debbie M. ( ) posted Fri, 15 September 2006 at 3:16 PM

I seen your payment come through desdnzl, so I verified and marked your order paid :)

Debbie M.

Heavenlee ( ) posted Fri, 15 September 2006 at 3:18 PM

Thank you so much Debbie!

                                   desdnzl xxx

Debbie M. ( ) posted Fri, 15 September 2006 at 3:36 PM

You're quite welcome :)

Thank you for shopping at the Marketplace!

Have a great weekend :)

Debbie M.

Debbie M. ( ) posted Fri, 15 September 2006 at 3:38 PM

Diana,

I just looked up your most recent order, and it's showing unpaid.  If you have a transaction ID# from PayPal, please email that to store@renderosity.com so that someone can manually verify and set your downloads.  I have no idea whats going on with PayPal lately.

Debbie M.

_Breeze ( ) posted Fri, 15 September 2006 at 3:59 PM

Yes it do, - I have use Paypal. Okay i write to the store :-) Thanks for help :-))

Debbie M. ( ) posted Sat, 16 September 2006 at 1:48 AM

You're welcome Diana :)

Debbie M.

aazaricantharess ( ) posted Sun, 17 September 2006 at 11:27 PM

Ugh. I ordered something, but I can't seem to find a way to download it. The link I was sent with my PayPal confirmation doesn't have a way to download it anywhere that I can see. Under download it says "Download Pending". What does that mean? Where do I go to get my item?? Heeeeeeeeelp!

mendyh ( ) posted Mon, 18 September 2006 at 9:47 AM

Hi, aazaricantharess,

I have verified your purchase, and have made your downloads available.  You can find your order by going to the Marketplace and selecting "account," then "orders," then the order ID.  Let me know if you have trouble finding your order.  You can email store@renderosity.com.

Thank you,

 

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

aazaricantharess ( ) posted Mon, 18 September 2006 at 8:40 PM

Quote - Hi, aazaricantharess,

I have verified your purchase, and have made your downloads available.  You can find your order by going to the Marketplace and selecting "account," then "orders," then the order ID.  Let me know if you have trouble finding your order.  You can email store@renderosity.com.

Thank you,

 

Thanks! Thought it was kind of silly for me to have to wait considering R'osity just PAID me to that same PayPal account about two weeks ago.... snicker I'd think if it was being misused you would know it by now. LOL

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