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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: downloads

icerunner opened this issue on Nov 22, 2006 · 4 posts
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icerunner ( ) posted Wed, 22 November 2006 at 6:33 PM · edited Mon, 30 September 2024 at 7:28 PM

Bought a couple of files yesterday. Tried all day to download them. Thought I would try this morning, but was told I had exceeded the amount I was allowed. Could you reset them for me please. Order number: 111128719 35860.zip 40586.zip regards

Debbie M. ( ) posted Wed, 22 November 2006 at 6:42 PM

Hi,

I've reset your downloads.  Please be sure to disable your download accelerator before downloading because that is what will cause the problem :)

Let me know if you have any problems.

Thank you once again for shopping at the MarketPlace!

Debbie M.

icerunner ( ) posted Wed, 22 November 2006 at 8:21 PM

Thanks Debbie, I don't have a download accelerator, but I do think I might be having trouble with my modem. Still I'm going to try again now, but if it doesn't work, I'll leave the other downloading until I have had it seen too. I take it that I can get you to reset it at a later date if that is the trouble? Regards Diane

Debbie M. ( ) posted Wed, 22 November 2006 at 8:27 PM

Hey Diane,

Yes, please let me know if you have problems, and I can definitely reset your downloads if necessary.

Debbie M.

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