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Subject: Daz customer service response times

MartinW opened this issue on Mar 12, 2007 ยท 6 posts
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MartinW ( ) posted Mon, 12 March 2007 at 9:57 AM ยท edited Sat, 23 November 2024 at 7:13 PM
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Just wondering - anyone else having to wait a while for responses from Daz's customer service departments? I know living in the UK I have time zones to deal with as well, but sometimes it is taking over a week to hear back from them. Is it just me...?

Puntomaus ( ) posted Mon, 12 March 2007 at 11:12 AM

Nope, it's not only you. AFAIK there is onyl one person working for customer support answering the mails and that's the reason it takes that long.

Every organisation rests upon a mountain of secrets ~ Julian Assange

DgerzeeBoy ( ) posted Tue, 13 March 2007 at 1:06 AM

Same here. Going on three days.

vincebagna ( ) posted Tue, 13 March 2007 at 3:28 AM

Me too, waiting a response for a refund due to their bundles sold few days ago.

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MartinW ( ) posted Tue, 13 March 2007 at 4:22 AM
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vincebagna: I can beat you on that one - I had a question relating to bundle contents on one of their one-day sales...and by the time the answer came back the sale was over! Harumph!

methhead ( ) posted Tue, 13 March 2007 at 7:44 PM

I dont mind waiting my turn but over a week and I start feeling neglected.

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