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Subject: Alert: Victoria 2 download doesn't work (?)

SaintX opened this issue on May 11, 2001 ยท 7 posts
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SaintX ( ) posted Fri, 11 May 2001 at 5:25 PM ยท edited Tue, 23 July 2024 at 8:09 PM

I just ordered the Victoria 2 Upgrade and after giving my credit card details and checking out I received my purchase confirmation (website and email) BUT BOTH WITHOUT ANY LINKS!!! Everything worked fine yesterday, so it's probably not my fault & no comment from DAZ3D so far. Any help is strongly appreciated! Thanks.

rbtwhiz ( ) posted Fri, 11 May 2001 at 6:04 PM

DAZ has been notified of your problem and will no doubt remedy it. Give them a bit to locate your order... without a name (more than "C K" in your profile) or order number, its going to be difficult finding it by referencing this thread. Have you tried calling them? It may speed things along.

-Rob
rbtwhiz.com

eallen ( ) posted Fri, 11 May 2001 at 6:53 PM

This is Eric at Daz3d. SaintX, please email us at tech@daz3d.com or call us with your invoice number and we will get you your product. You are always free to call or email anytime you experience problems. Eric Allen Daz Productions

milamber42 ( ) posted Fri, 11 May 2001 at 7:22 PM

SaintX, Nice to see that I was not the only one that had this problem. I just hope they get back to me soon. I was looking forward to playing this weekend!! :(

eallen ( ) posted Fri, 11 May 2001 at 9:36 PM

SaintX, We have helped milamber42. At this time we have responded to everone who has emailed us. If you have not yet recived your files, please send your information in to tech@daz3d.com and we will help you. As far as I can tell we did not recieve your email. We will have people in tomorrow (Sat May 12th) to help out any who may have problems. Please let us know if you experience any problems. We will get your files to you as soon as possible. Eric Allen Daz Productions

SaintX ( ) posted Sun, 13 May 2001 at 8:36 AM

well, it took them more than 24 h, but they helped me in the end also, so keep your heads up, folks!

ericallen ( ) posted Mon, 14 May 2001 at 11:21 AM

It looks like we had a problem with your email coming in. We did not recieve the email until late Friday night. We appologize for any inconvenience or delay in service. Eric Allen Daz Productions

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