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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Bought something wrong

Raindroptheelf opened this issue on Aug 04, 2007 · 7 posts
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Raindroptheelf ( ) posted Sat, 04 August 2007 at 6:20 PM · edited Mon, 25 November 2024 at 8:12 PM
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Hi,
Order: 111255337

I bought OcclusionMaster  bit earlier and did not realize that it did not support V4.
I wonder if I could have a refund?

It is entirely my fault and I do understand if this is not possible.

Kind Regards
Raindroptheelf


StaceyG ( ) posted Sat, 04 August 2007 at 7:40 PM

Raindroptheelf,

If you can contact the vendor via sitemail and explain the situation to them, I'm sure they will approve a refund.  We just need to get their approval before we can take care of it but I don't see it being a problem.

Let us know if you do not get a response from the vendor within 48 hours and we will contact them on your behalf.

Thanks

Raindroptheelf ( ) posted Sat, 04 August 2007 at 8:33 PM
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Thank you Stacey, I have no contacted the Vendor and will wait for a reply.
Petra


Raindroptheelf ( ) posted Sun, 05 August 2007 at 9:45 AM
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Ok, Vendor got back to me and we sorted it.
Thank you.
Petra


StaceyG ( ) posted Sun, 05 August 2007 at 8:28 PM

Good deal:)

Raindroptheelf ( ) posted Sun, 05 August 2007 at 9:20 PM
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I am always very impressed how wonderful the support at Renderosity works, it is amazing, such a big store and everytone goes out of their way to help, from Support Team to Vendors.
My fav. Store.
Petra


ClintH ( ) posted Mon, 06 August 2007 at 3:04 PM

Thanks for the kind words Petra!

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
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