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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 28 4:53 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
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Subject: elf dance enchanted hair and hoop wreath


rbowen ( ) posted Thu, 23 August 2007 at 1:03 PM · edited Sat, 28 December 2024 at 6:06 PM

Please help!

I recently purchased Elf Dance- Enchanted for A3 by Goldtassel.  It is a good product, except for the wreath for hair and hoop- both props.  When I load them, only the flower portion loads- the leaves do not load.


GinaH ( ) posted Thu, 23 August 2007 at 1:28 PM

Hello

What's the order number for that product?

Thanks

Gina Harris
MarketPlace Admin


rbowen ( ) posted Thu, 23 August 2007 at 1:33 PM

Thanks for your quick response!

The order number is 111234588


GinaH ( ) posted Thu, 23 August 2007 at 1:48 PM

Hello,

I have reset this order, see if that helps.  If you continue to have problems, please let me know.

Thanks

Gina Harris
MarketPlace Admin


rbowen ( ) posted Thu, 23 August 2007 at 4:27 PM

Hello,

Thanks for the reset.  I downloaded and extracted and still do not have the leaves and the butterflies of the wreath- I have only the sparkles.


GinaH ( ) posted Fri, 24 August 2007 at 9:27 AM

Hello,

You will need to contact the vendor of that product for support.  To contact the vendor you can use sitemail or the 'contact' link next to their name on the product page.  Please allow them 2-3 business days to respond.  If you have not heard from them in that time frame, please let me know so that I can contact them on your behalf. 

Thanks

Gina Harris
MarketPlace Admin


rbowen ( ) posted Fri, 24 August 2007 at 10:16 AM

Thank you for your help.  I will contact the vendor.


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