Mon, Nov 25, 6:25 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problems with buying with mastercard

capelito opened this issue on Aug 30, 2007 · 17 posts
Back to Forum Print
capelito ( ) posted Thu, 30 August 2007 at 12:59 PM · edited Mon, 25 November 2024 at 6:18 AM

Hi!
I have some problems to buy in your shop.
It was said there is a validation error. My certificate chain isnt correct. I checked it with our bank there is everything okay.
Do you have problems in your accounting software??????
Please help me!!!

capelito ( ) posted Thu, 30 August 2007 at 1:05 PM

This is what your shop said to me:
There was a problem processing your card
Verisign response code was -31, which means: The certificate chain did not validate, no local certificate found, Cert Path = , Working Directory = /netapp/renderosity/public_html/mod/bcs

saberpunk ( ) posted Thu, 30 August 2007 at 1:09 PM

Same problem here.  Got the same error message when trying to purchase with a mastercard.  Can we get this problem corrected, please?  Some feedback would be nice.

capelito ( ) posted Thu, 30 August 2007 at 1:11 PM

Oh!!! I am happy that I am not the only one!

saberpunk ( ) posted Thu, 30 August 2007 at 1:15 PM

Hehe, me too!  It definately appears to be a site issue.  Hopefully someone will fix it soon . . .

BasicBlack ( ) posted Thu, 30 August 2007 at 1:17 PM · edited Thu, 30 August 2007 at 1:18 PM

I'm having the same problem but with Visa, and getting the exact same msg about VeriSign.   I've been going through the forum to see if anyone else was having this problem so I'm glad it's not just me also.   Hopefully the problem will be fixed soon. :)

capelito ( ) posted Thu, 30 August 2007 at 1:18 PM

Welcome!!!!!! Hehe! Hope they will fix it soon!

Debbie M. ( ) posted Thu, 30 August 2007 at 2:06 PM

We apologize for the inconvenience.  This issue has been resolved.  Please let us know if any of you have any problems.

Thank you all for your patience!

Debbie M.

BasicBlack ( ) posted Thu, 30 August 2007 at 2:10 PM

I was able to get my purchase through a few minutes ago.. thanks for getting this resolved quickly Debbie. :)

Debbie M. ( ) posted Thu, 30 August 2007 at 2:21 PM

You're quite welcome!

Thank you for sticking in there with us :)

Debbie M.

capelito ( ) posted Fri, 31 August 2007 at 12:28 AM

Thank you Debbie!
Now I was able to get my purchase. Thanks so much for your promptly help!

Debbie M. ( ) posted Fri, 31 August 2007 at 12:37 AM

Thank you capelito for your patience!

Debbie M.

capelito ( ) posted Fri, 31 August 2007 at 12:39 AM

Thats no problem! Your were very quick to solve this problem.

Debbie M. ( ) posted Fri, 31 August 2007 at 12:40 AM

Well I'm very happy that we could resolve it so quickly :)

Debbie M.

capelito ( ) posted Fri, 31 August 2007 at 12:44 AM

I am too! Hehe!
Hope you have a wonderful day.
Here in Germany it is now 8 o'clock in the morning. I guess you have night?????

Debbie M. ( ) posted Fri, 31 August 2007 at 12:49 AM

:)

It is the middle of the night for me, and I'm getting ready to go get some rest now, and hopefully good dreams :)

Thank you!  I hope your day is a wonderful one as well!

Debbie M.

capelito ( ) posted Fri, 31 August 2007 at 12:52 AM

Good night and wonderful dreams!

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.