Hi,

Could you please allocate the GC, order number:111271373 to  me please. And could you please get on to the programmers again and allow us to purchase ourselves a gift certificate, so leaving more time for you admins and less stress for us customers!!!

The question is: Have Renderosity changed the mail address in any way? and the reason for asking is I checked my spam folder today and in there was, sales notification, site mail notification, 4 mails generated by purchases at Renderosity, and an item sold at Renderosity notification,  all mails that have never landed in the spam box before!!

Thanks for your help!!!

Jen:o)

I realise that everyone needs time off and understand totally that the weekend has always been considered the best time, for 'time off'! 

However I also think that if you are willing to take my money 24 hours of the day then Customer Service should also be provided 24 hours of the day, after all it may be 7pm here in England and 1pm where you are, 2pm in New York and 8am somewhere else in the world, which ultimately means Customer service is needed 24 hours a day in all time zones, unless you wish to limit buying times to 'your' 'daytime' alone!

Since this query/request for help was made yesterday afternoon 1.39pm, over 24 hours ago 'your time', I feel very aggrieved that it has not yet even received a simple courtesy reply!! In the meantime, MY Hard Earned cash is floating around in your system, earning Renderosity more cash, it will continue to earn Renderosity more cash in interest till I have completely spent it, but it would be nice to know that I could SPEND it at anytime which of course I cannot till you allocate the GC to me!!!  

Once again I reiterate: Please get the programers to make it possible to buy ourselves Gift Certificates as we could on the 'old' 'unupgraded' system!!!

Hi Jen,

I'm very sorry for the delay in getting this resolved for you.
The Gift Certificate is now listed under your name and can be used.

There havent been any changes to the mail server that I'm aware of.

Thanks for shopping at Renderosity!!
 

Thanks Very Much Clint!!

Jen :o)

Hi Jen,

You're very welcome.