Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 24 5:57 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
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If the vendor sent an email to you directly, I'm not sure how they got your email address. The only way that you would have received an email from a vendor through our system is being a previous buyer of theirs, and them sending out an update email.
If you received an ebot about a new release, then that vendor must be on your favorites list, otherwise they sent it to you directly and not through any of our systems.
You can find your favorite vendors list here: http://www.renderosity.com/homepage.php?page=4 (on your homepage under the "store" link.)
Debbie M.
"I got a message that some vendor I've never heard of has a new product."
If it was an ebot, consider the possibility that one of your favourite vendors has changed their username.
"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan
Shire
The vendor is not on my favorites list, but thanks for pointing out where that is now!
The message was from staff@renderosity dot com.
It was exactly like one of the usual messages about a new item from a favorite vendor.
It didn't seem normal, so I was concerned that r'osity had suddenly decided to start randomly suggesting new vendors.
If you still have the email, could you please forward it to vendors@renderosity.com so that I can investigate as to why you would be receiving it?
Thanks!
Debbie M.
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I signed up at one point for the newsletter, I want the newsletter, I enjoy the newsletter.
I don't mind getting emails when stuff in my wishlist is on sale.
I really want sales receipts.
I used to get messages when my favorite vendors had new items, but I can no longer find favorite vendors anywhere on this site. I can live with that.
But today, I got a message that some vendor I've never heard of has a new product. Please don't start down that path. I have zero interest in that kind of message. I looked at the vendor's store and I have never purchased anything by that person and now I never will. I'm not listing the vendor because that would be mean.