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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 24 9:46 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: store support question?

aqrose opened this issue on Dec 26, 2007 · 3 posts
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aqrose ( ) posted Wed, 26 December 2007 at 10:00 PM · edited Thu, 10 October 2024 at 9:18 AM

I placed an order on the December 23rd at the end of the 3rd week of the vendor sale. When I went to pay for it through PayPal, my browser crashed and to fix the issue I ended up having to restart my computer. When I got back online a few minutes later, I couldn't figure out how to finish paying for my order and sent an email to Store@Renderosity.com to ask for assistance, but I haven't heard anything back yet. How long should I wait to hear back before sending a second email? I know everyone was probably off for Christmas so I want to be patient and give them time to get to me, but now I'm worrying that my email has been misplaced or something.
If someone from the support team is reading this, my order was #111329671.
Thanks. :)

Debbie M. ( ) posted Thu, 27 December 2007 at 3:34 AM

Hi,

I apologize for the delay in responding, but the offices have been closed for the holidays.

Please send your PayPal payment to payments@renderosity.com and then email store@renderosity.com with the PayPal transaction id# and the Renderosity order id# so that we can verify receipt of payment and manually mark your order paid.

 

If you have any questions, please contact store@renderosity.com

 

Thank you for shopping at the MarketPlace!

Debbie M.

aqrose ( ) posted Thu, 27 December 2007 at 3:39 PM

Thanks, Debbie. Just sent that information. I appreciate your assistance! :)

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