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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 26 2:06 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Order#: 111339260

dragon_of_cybertron opened this issue on Jan 09, 2008 · 3 posts
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dragon_of_cybertron ( ) posted Wed, 09 January 2008 at 9:48 PM · edited Sat, 28 December 2024 at 10:21 AM

Have a very big problem...

Last night I purchased two second skin patterns and some mil horse poses. The poses are fine, but the second skins (Fyrene_MPAT1_52206 and Fyrene_MPAT4_53276) are not there. I have the Licenses, the Readmes, and 1 psd in each. The psds are descriptions of what should be in each. There are no patterns in either. I even downloaded the files twice to see if the problem was on my end. It isn't...

I would like to get the patterns I paid for or a refund. I would prefer the patterns.

Thank You,
Patricia Hada aka dragon_of_cybertron

Debbie M. ( ) posted Thu, 10 January 2008 at 12:04 AM

Hi,

Please contact the vendor for product support.  

In the meantime, I will also email the vendor letting them know of this post.

Thank you for shopping at the MarketPlace!

Debbie M.

Fyrene ( ) posted Thu, 10 January 2008 at 4:19 PM

Hey Patricia. I havent had any reports of anyone having problems with the patterns not being there. What version of Photoshop are you using? The layers are in layer sets. Can you post a screenshot of what you are seeing when you open the .psd file???

Thanks
Fyrene

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