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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Unable to Download

sapphy opened this issue on Jan 25, 2008 · 5 posts
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sapphy ( ) posted Fri, 25 January 2008 at 12:24 AM · edited Mon, 18 November 2024 at 1:24 PM

Hello, I placed an order (111346725) and paid through PayPal. I'm usually able to download my purchases right away but this time it says pendimg. The PayPal ID is # 60X59513VF9152109.

Thanks

GinaH ( ) posted Fri, 25 January 2008 at 10:11 AM

Hello, 

This order has been marked paid.

Thanks

Gina Harris
MarketPlace Admin

girlspeedo ( ) posted Fri, 25 January 2008 at 7:29 PM

Same problem here. Order Number: 111347149. It's been more than an hour and still can't download. Please help, thanks.

StaceyG ( ) posted Fri, 25 January 2008 at 7:48 PM

If this is your first time purchase with us as per our policy it can take up to 24 hours for verification on first time buyers before downloads are activated. This is for your (the account holder) protection as well as our own.

Thank you
Stacey
Community Manager

StaceyG ( ) posted Fri, 25 January 2008 at 7:54 PM

girlspeedo,

I am trying to verify your first time purchase now to see if I can get it verified for you and activate your downloads, I've sent you an email in regards to your Paypal account.

Thanks
Stacey

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