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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Problem with Billy-T's V4 Cut-Off Jeans for Macintosh


aremis2000 ( ) posted Fri, 28 March 2008 at 9:18 PM · edited Mon, 06 January 2025 at 8:56 AM

 I just purchased the Billy T V4 Cut-off Jeans, for use on a Macintosh, along with other products, including Billy-T products.
I downloaded all the product zip files. Unzipped them all.
They all worked fine, except the Cut-Off Jeans Zip.

It unzips fine. I see the hiearchy  of the files
License.txt
readme.txt
Runtime

When I click on the Runtime folder to show the contents, it shows as 0K in the folder, and nothing inside it. When I double click to try and open it in a seperate window, it says I do not have permission for this.

So I bring up the folder properties, and it shows as NO ACCESS for ownership/Permissions.
I switch it to full Read and Write access. Now I can see INSIDE the folder, but it still contains no data inside, no files or anything.

I checked the zip file, permissions are fine on that one.

Whatever was done, Billy T screwed up on the making of this ZIP file for macintosh users.

I would like to receive a new one immediately, or have the full price refunded immediately.

Thank you.


GinaH ( ) posted Fri, 28 March 2008 at 10:21 PM

I've contacted the vendor and pointed them toward this thread to provide you with product support

Gina Harris
MarketPlace Admin


aremis2000 ( ) posted Fri, 28 March 2008 at 11:44 PM

 Wonderful thanks.


Debbie M. ( ) posted Mon, 31 March 2008 at 9:47 AM

Hi aremis2000, I just downloaded the file and installed it on my Mac and everything works fine.

Can you email me at DebbieM@renderosity.com with the details of exactly how you installed the product, etc... and I'll see if I can figure out why you're having problems.  Also, if you could let me know what OS and version of Poser you're using, that would be great.

Thanks!

Debbie M.


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