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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 04 11:28 am)

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Subject: Order #: 111390735 Download issue with one file

erichards opened this issue on Apr 19, 2008 · 7 posts
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erichards ( ) posted Sat, 19 April 2008 at 9:31 AM · edited Sat, 05 October 2024 at 10:22 AM

I sent an email in on this issue and awaiting a reply, but I was interested to see if anyone has some tips for downloading purchases.

I have two downloads in my order, the part 2 of 2 zip file downloaded just fine. The part 1 of 2 stops at the same place every time.

I have tried clearing temp internet files, multiple computers and both IE, Firefox. They all stop at the same place.

Anything else I can try while I wait for a response?

Thanks in advance.

GinaH ( ) posted Sat, 19 April 2008 at 12:27 PM

I've replied to your email letting you know that I've reset the download but if you continue to have problems you'll need to contact the vendor for product support

Gina Harris
MarketPlace Admin

erichards ( ) posted Sat, 19 April 2008 at 1:14 PM

I appreciate it. I'll try again.

erichards ( ) posted Sun, 20 April 2008 at 2:23 PM · edited Sun, 20 April 2008 at 2:23 PM

I've tried a couple of more times with no luck. So, I've sent the vendor a message yesterday. Waiting to hear back from them now.

GinaH ( ) posted Sun, 20 April 2008 at 8:04 PM

let us know if you do not hear from them within 24-48hrs

Gina Harris
MarketPlace Admin

erichards ( ) posted Mon, 21 April 2008 at 4:53 PM

Good news. I was able to finally get it downloaded from a fifth computer I tried on today. I had sent the vendor another message this morning, which I see they have read both of them. However, I never did hear from them.

So, I'm not sure if they did something or not . . .

Thanks for your support.

GinaH ( ) posted Tue, 22 April 2008 at 9:33 AM

your welcome and I'm glad the issues it resolved : )

Gina Harris
MarketPlace Admin

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