Tue, Jan 7, 3:57 AM CST

Renderosity Forums / Poser - OFFICIAL

All Forums

Welcome to the Poser - OFFICIAL Forum

Forum Coordinators: RedPhantom

Poser - OFFICIAL F.A.Q (Last Updated: 2025 Jan 06 7:01 am)

Poser Gallery - Poser Freestuff

Subject: Trouble in (Content) Paradise

dhulse opened this issue on Aug 27, 2008 · 7 posts
Back to Forum Print
dhulse ( ) posted Wed, 27 August 2008 at 5:59 AM · edited Thu, 25 July 2024 at 8:53 PM

I was wondering if anyone has had any experience with customer support at Content Paradise?

A couple of weeks ago they decided to disable my account. When I contacted support, they said they needed the serial number of Poser which I used to download the free Poser 7 content. This transaction took place 3 months ago, and they decide to disconnect my account now.

I've sent multiple messages to support (and to CP's product manager) to no avail, including sending them all of my Poser serials. I have had no replies in the last two weeks. I'm livid about this as they have shut down my account for downloading something I already own (namely Poser 7 content, I've been a legal user of Poser since version 2).

Anyone have any alternative contacts at CP?

Thanks.
Dan
 

nyguy ( ) posted Wed, 27 August 2008 at 6:52 AM

800-964-7674 is the sales number for smith micro, they could redirect you to the correct place.

Poserverse The New Home for NYGUY's Freebies

PhilC ( ) posted Wed, 27 August 2008 at 7:07 AM

Have you checked your email spam filtering?

In my own store it is not rare for a customer to email me their registration details,
me to reply back within a few minutes with their registration file,
then a couple of days later receive an angry email demanding that I fulfill my duty and send them their registration.

I have no way of knowing that their email client, or ISP, or dog is eating my emails.

Check your spam filtering.

Try sending via a different email address. When this happens to me I use my alternative Yahoo account. It is less likely that my primary AND secondary emails get blocked.

Hope that helps.

estherau ( ) posted Wed, 27 August 2008 at 7:31 AM

 I think there is some sort of email problem with CP.  It certainly does not  like my email addy, and I very rarely get replies when I post in forums there even though there have been replies on their website.
I really think it doesn't like my particular email addy.
Love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!

dhulse ( ) posted Wed, 27 August 2008 at 7:56 AM

I don't think its spam filtering (though I checked, just in case). I did initially have a couple of emails from CP support, when they started asking for serial numbers. But after a couple of emails the responses stopped.

Dan
 

ockham ( ) posted Wed, 27 August 2008 at 4:26 PM

I had the same problem until I re-registered.  For some reason the new
registration (same name, same email) made CP's ebots start working again.

My python page
My ShareCG freebies

dhulse ( ) posted Thu, 28 August 2008 at 6:14 AM

I tried the re-registration, but CP detected the email address as a duplicate and wouldn't let me proceed.

Sheez, can they make this any harder?

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.