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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Order Problem

Moonfire opened this issue on Jan 21, 2009 · 6 posts
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Moonfire ( ) posted Wed, 21 January 2009 at 11:33 AM · edited Thu, 02 January 2025 at 2:00 PM

 Order number 111525660

I have NO idea what happened with this order. I emailed the store immediately after I noticed the error and never received a response.
 
I would like to pay for this item using my store credit. Can someone pretty please fix this for me?

Thanks!

KristiS ( ) posted Wed, 21 January 2009 at 12:14 PM

Hello,

I'm very sorry but there is no way for us to go into our system and change the method of payment once it has already been made.

I can delete this order for you and you can reorder using your credit card as payment.

Please let me know what you would like me to do.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Moonfire ( ) posted Wed, 21 January 2009 at 12:17 PM

Deleting it would be fine :D 

Thanks so much!

KristiS ( ) posted Wed, 21 January 2009 at 12:38 PM

Hello,

Well, I guess I am not deleting it...LOL

I am showing you have successfully downloaded your product.

Please let us know if you need further assistance.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Moonfire ( ) posted Wed, 21 January 2009 at 4:32 PM

Thanks so much Kristi!

KristiS ( ) posted Wed, 21 January 2009 at 4:34 PM

You are very welcome : )

Have a wonderful rest of the day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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