i bought  4 things from their store  right before they closed it SENT  a copy of my receipt and they REFUSE TO reset my downloads    so if you bought from their store  your screwed they wont even answer my e mails or my messages from here

puzzled
Their store does not appear to be closed. I can still see it, with all items on sale. If I'm tempted by something enough to buy I'll post again to let you know what happens.

(Not answering customer enquiries, however, is certainly beyond the pale. Let's just hope there is a good reason for this and they sort it out soon, whatever it may be).

I've bought some things from Countess not too long ago and haven't had any problems with communications.

Can't you go to your account page and download your items?  I have things on my accountt page from 7 years ago and I can still get them.

Hi Shadow Dancer!
  I did not get any emails from you nor did silver. I do not know what you are talking about cause I never refused you anything. What is it your having a problem with and I will try and help you.

Our store is not closed either. :)

BB,
Countess

Her name is -Silver- , not silverwwitch , either =)

i sent you copies  in messages here  countess of the  emails and message i sent her

Okay, no problem, I replied.

Quote - I've bought some things from Countess not too long ago and haven't had any problems with communications.

Can't you go to your account page and download your items?  I have things on my accountt page from 7 years ago and I can still get them.

 i would  have if i bought it here but i bought it from silverywitch.com b4 they closed the store there

 Thank you  countess for taking care of this issue :)

No, whatever products you bought were from witchydesigns.com because silverywitch.com is Silver's personal site and she never sold anything poser related on that site.

And you could have always emailed us here, we would have been happy to help you.

I told you in reply to your email that I have all copies of orders purchased through witchydesigns and that I would go through them but i would take me a few days as I was going to be out of town.  It is extremely disappointing to come back and find out through numerous emails from other vendors that you have been posting all over the place that we are not replying to your emails when i have replies and responses from you saved in my inbox.  I understand your frustration with losing your downloads but this is not the way to deal with them. 

sorry silver I never got that e mail :(    thank you both  so very much  for gettin  on this  and returning the things i bought   i apoligize  for  going to extreme measures to get your attention  i only got  a single response silver to the first  e mail .   all  is fixed now   thanks again

didnt get dl  for the charmed darkness yet

There is not a seperate download.  It is for Charmed Hope & Darkness. :)

thanks again