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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 3:12 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
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Subject: Order #111579152

LeChatDesigns opened this issue on May 13, 2009 · 4 posts
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LeChatDesigns ( ) posted Wed, 13 May 2009 at 12:18 PM · edited Thu, 26 December 2024 at 2:10 PM

Hello, I've been a member here for quite some time and never had an order problem before this.  I used Paypal for my order on 5-10-09.  The order status shows as unpaid in my Renderosity account.  The order does not show at all in my Paypal account.  Please advise as to how I should procede.     

Thank you in advance for your assistance,

Cat of Le Chat Designs

KristiS ( ) posted Wed, 13 May 2009 at 1:16 PM

Hello,

You can send your payments from PayPal to payments@renderosity.com.  After
payment has been sent, please send an email with your Paypal transaction ID# and order # to store@renderosity.com so that we can manually verify receipt of payment and mark your order as paid so you'll have access to your downloads.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LeChatDesigns ( ) posted Wed, 13 May 2009 at 6:00 PM

Thank you for your help! 

I followed your instructions for payments and then sent an e-mail to: store@renderosity.com.  Let me know if you need anything else. 

Kindest regards,

Cat of Le Chat Designs

KristiS ( ) posted Thu, 14 May 2009 at 10:37 AM

You are very welcome : )

I have responded to the email you sent me : )

Thank you again and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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