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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Requesting a reset for download ...

PrincessOfTheDawn opened this issue on Jun 10, 2009 · 4 posts
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PrincessOfTheDawn ( ) posted Wed, 10 June 2009 at 12:27 AM · edited Fri, 15 November 2024 at 1:22 PM

I would like to request a download reset on my purchase earlier today. I tried 3 times to download the first zip file and it kept getting hung up. So, after pausing the download and restarting my Firefox 3 times it kept doing the same thing. It wouldn't let me 'resume download' because the 'source file' could not be read. And the little that was downloaded onto my desktop said that it was a 'corrupted file'.
I've only had to request this one other time. Usually, there is no problems at all making purchases and downloading them. Sometimes, a 'little too easy!" .... lol.  The information for the purchase is below:

Order#: 111592662
Date: 2009-06-09
Status: Paid,Unshipped
06/09/2009Pretty Roses- for Lena

Thank you,
Cathi (PrincessOfTheDawn)

KristiS ( ) posted Wed, 10 June 2009 at 9:20 AM

Hello,

I have reset your download for you as you requested.

Please be sure to disable any download accelerator/manager you may have running as they do not work with our system.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

PrincessOfTheDawn ( ) posted Wed, 10 June 2009 at 12:00 PM

:b_smile: Thank you so much. I'm gonna go download that texture now!!

KristiS ( ) posted Wed, 10 June 2009 at 12:25 PM

You are very welcome : )

Thanks again and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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