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Poser - OFFICIAL F.A.Q (Last Updated: 2024 Nov 27 5:12 pm)



Subject: poser 8 configuration incorrect


GeneralNutt ( ) posted Wed, 05 August 2009 at 2:23 AM · edited Thu, 28 November 2024 at 1:23 AM

I keep getting this error after installing.
"This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

I have reinstalled many times, redownloaded the program, turned off anti-virus, emptied temp folders, but still this error on start up. I can't seem to find any info on poser 8 on smith micro.



SAMS3D ( ) posted Wed, 05 August 2009 at 3:43 AM

 Did you do the installer first?  You have to unpack the installer, then put the other 2 content exe. within that folder...did you do that?  Sharen


ratscloset ( ) posted Wed, 05 August 2009 at 8:11 AM

If you still have issues, contact Support with the details. Include System Details and your Order Number.

ratscloset
aka John


seachnasaigh ( ) posted Wed, 05 August 2009 at 8:23 AM

Quote - You have to unpack the installer, then put the other 2 content exe. within that folder.

That's useful info, Sharen;  thanks. :D
       It might be a few days before I have the content zips, though. =O
     Fortunately, I'm not terribly anxious about getting the download right now.  It will all get settled down in time.  ^o^

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5


pokeydots ( ) posted Wed, 05 August 2009 at 9:53 AM

I am getting this same error. I have downloaded everything but the legacy content, and followed the instructions for unzipping the folders as stated in the pdf, and it still won't work :(  I didn't see this thread when I posted my problem, so I will watch this one and mine and see if we can find a solution :)

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


pokeydots ( ) posted Wed, 05 August 2009 at 10:59 AM

I have contacted customer support, if I get this problem resolved I will let you know.

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


GeneralNutt ( ) posted Wed, 05 August 2009 at 11:36 AM

I Checked that I had flash 10, explorer 7 (even though I only normally use it for windows updates). My machine is not a powerful machine, but it is quite a bit more than the minimum requirements for poser.

I unzipped the installers and the content, placed the unzipped content into the content folder. I also tried it without the content. I Uninstalled and reinstalled, reinstalled over an install. I tried to install over night and during the day. I do not like to install. I do not like it anyway.



pokeydots ( ) posted Wed, 05 August 2009 at 11:42 AM

roflol! Just to let you know I am answering some questions with tech support, hopefully we will get an answer soon. Maybe you should contact them also and let them know your system info, and we can get this resolved even faster :)

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


GeneralNutt ( ) posted Wed, 05 August 2009 at 11:52 AM

I have to go work now, but I'll check back here afterwords then I'll contact them if not resolved. I am using XP home too, and installing under Admin account. I am using the 3 rd content option (runtime with in poser directory), and installing the application on different internal hard drive than the windows OS.



pokeydots ( ) posted Wed, 05 August 2009 at 11:54 AM

Ok Have a great day at work :)

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


pokeydots ( ) posted Wed, 05 August 2009 at 1:03 PM

I have got an answer from tech support and my problem is solved :) Here is what they told me to do. Hope this works for anyone having this problem, and if not contact Customer support, they were a great help to me! P8 is now up and running, and I did not have to install the legacy content.

It appears your system did not take one of the included updates. You will need to download and install the Update from Microsoft available here...

http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
 

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


samcopcutt ( ) posted Wed, 05 August 2009 at 1:47 PM

Thanks Pokeydots.  Thats got mine working.


pokeydots ( ) posted Wed, 05 August 2009 at 1:52 PM

Your welcome! Glad it worked!!!

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


ratscloset ( ) posted Wed, 05 August 2009 at 6:00 PM

Warning.. if you have 64 Bit OS and get that error, it is a different File I believe.

ratscloset
aka John


GeneralNutt ( ) posted Wed, 05 August 2009 at 11:52 PM

Thanks, pokeydots, worked like a charm.



pokeydots ( ) posted Wed, 05 August 2009 at 11:57 PM

Your welcome :)

Poser 9 SR3  and 8 sr3
=================
Processor Type:  AMD Phenom II 830 Quad-Core
2.80GHz, 4000MHz System Bus, 2MB L2 Cache + 6MB Shared L3 Cache
Hard Drive Size:  1TB
Processor - Clock Speed:  2.8 GHz
Operating System:  Windows 7 Home Premium 64-bit 
Graphics Type:  ATI Radeon HD 4200
•ATI Radeon HD 4200 integrated graphics 
System Ram:  8GB 


Netherworks ( ) posted Thu, 06 August 2009 at 12:05 AM

Quote - Warning.. if you have 64 Bit OS and get that error, it is a different File I believe.

I went ahead and got the 64 bit one also and installed them both :D  I'm on a 64-bit OS.  I didn't get the error but it's rock solid after installing them.  Figured it couldn't hurt.

www.microsoft.com/downloads/details.aspx

.


mephitis ( ) posted Tue, 17 November 2009 at 6:39 PM

I am having the same problem with Poser 8.   Thank you all for suggestions.   I have just emailed support and I will report what they suggest if it is different from what I have read here.


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