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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Failed checkout

IsaoShi opened this issue on Oct 01, 2009 · 4 posts
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IsaoShi ( ) posted Thu, 01 October 2009 at 11:58 AM · edited Thu, 28 November 2024 at 1:49 PM

Hi
I was just checking out on order no. 111646576, and something went wrong with the Paypal payment process. Now the items have gone from my cart, I received an email order acknowledgement, and they are shown as Download Pending. How can I pay for these now, please?
Thanks
Izi

"If I were a shadow, I know I wouldn't like to be half of what I should be."
Mr Otsuka, the old black tomcat in Kafka on the Shore (Haruki Murakami)

KristiS ( ) posted Thu, 01 October 2009 at 12:22 PM

Hello,

You will need to log into Paypal and choose the "send money" option.
You will send the amount due to payments@renderosity.com.

After you have completed your payment, please send an email to store@renderosity.com providing us with your order # and Paypal transaction ID# so we can verify payment and manually mark your order as paid.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

IsaoShi ( ) posted Thu, 01 October 2009 at 1:16 PM

Thanks! I've sent the payment and the email.

"If I were a shadow, I know I wouldn't like to be half of what I should be."
Mr Otsuka, the old black tomcat in Kafka on the Shore (Haruki Murakami)

KristiS ( ) posted Thu, 01 October 2009 at 1:50 PM

You're welcome : )

I have responded, I have manually marked your order as paid and your downloads are available to you now : )

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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