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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: No gift certificate code

noazmale opened this issue on Dec 25, 2009 · 8 posts
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noazmale ( ) posted Fri, 25 December 2009 at 10:01 AM · edited Wed, 31 July 2024 at 5:44 PM

Yesterday I bought a gift certificate for someone.  I had it sent to myself so I could print it up and give it as a gift.  The problem is I've never received a gift certificate number, only the order number which is  111691551.  The site says I purchased the certificate and my paypal account sent the payment but I've never received an email telling me what the number is.  Could you check into this and let me know about it please.  Thanks..

Jerry

Debbie M. ( ) posted Fri, 25 December 2009 at 10:30 AM

What is the username of the person you had intended it to be for?  The code will only work when it's applied to that members account.

Debbie M.

noazmale ( ) posted Fri, 25 December 2009 at 10:38 AM

The users name is tessalynne but I don't think I had it sent to her.  I had it sent to myself so I could give it as a Christmas gift.

Tessalynne ( ) posted Fri, 25 December 2009 at 7:11 PM

Ah well, it is hard to get problems resolved on a holiday, but I appreciate the thought sweetie and the store will still be here when it gets all straightened out. :)

StaceyG ( ) posted Fri, 25 December 2009 at 7:29 PM

Okay, I got this fixed for you so now tessalynne can see this on her MY ACCOUNT page as a gift from you.

noazmale ( ) posted Fri, 25 December 2009 at 9:53 PM

Just wanted to say thanks to you and Debbie for your quick response.  Teri checked and it showed up just as you said.  I was kind of surprised you responded so quickly.  I figured that it being Christmas you probably wouldn't get to it until at least tomorrow.  I appreciate all the assistance especially today.  Hope you both have a great Christmas.

Jerry

StaceyG ( ) posted Fri, 25 December 2009 at 9:58 PM

You are very welcome. We strive to try and always be there for our customers, even on Christmas Day lol:)

Happy Holidays!

Tessalynne ( ) posted Fri, 25 December 2009 at 11:15 PM

Allow me to add my thanks for such a speedy response as well, really helped make my holiday a bright one.  Happy Holidays! 

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