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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Missing files in Penny Driver

reelyor opened this issue on Dec 31, 2009 · 7 posts
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reelyor ( ) posted Thu, 31 December 2009 at 8:45 PM · edited Wed, 18 September 2024 at 2:42 AM

I purchased this product yesterday, and downloaded 2 files OK. I installed the product, and when I try to load the textures, it tells me it's having a problem finding "runtimetexturespenny-driverpenny". I checked the files list, and this file is not present. It will not load any skin map or makeup textures - can't find them. The "penny-driver" directoy is present in the textures directory.

Debbie M. ( ) posted Thu, 31 December 2009 at 9:14 PM

I apologize for the inconvenience.

Please contact the vendor directly for product support.  To contact the vendor, please click the "contact" link next to their name on the product page, or use the site mail system.  Site mail only requires the vendor's username.

Please allow 2-3 business days for a response.  If you have not heard back from the vendor in that time frame, please let us know so that we can contact them on your behalf.

Happy New Year!!

Debbie M.

reelyor ( ) posted Wed, 06 January 2010 at 11:38 AM

I have not heard anything from the vendor on this after notifying them on 12/31. Please advise.

KristiS ( ) posted Wed, 06 January 2010 at 4:41 PM

Hello,

I have contacted the vendor on your behalf.

Please let me know if you do not hear back from them by Monday so I can take the next step.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

reelyor ( ) posted Wed, 06 January 2010 at 5:38 PM

Thank you, Kristi

KristiS ( ) posted Thu, 07 January 2010 at 11:12 AM

You're very welcome : )

Please let me know if you do not hear back from them.

Have a wonderful day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Thu, 07 January 2010 at 4:06 PM

Hello,

The vendor has just responded to me and infomed me they sent you a site mail on Jan 1.

Can you please check your site mail and let me know if you need further assistance?

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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