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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 13 2:00 pm)

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Subject: Order 111726179

mimefromhell opened this issue on Mar 03, 2010 · 7 posts
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mimefromhell ( ) posted Wed, 03 March 2010 at 9:42 AM · edited Fri, 06 December 2024 at 10:30 AM

Hello,

Order no. 111726179 is 'stuck'.  I used my Render Reward and paid a balance through PayPal but the order still reflects an unpaid status.

Can someone check and advise?

Thank you,

M

KristiS ( ) posted Wed, 03 March 2010 at 10:02 AM

Hello,

Please see the link below from our FAQ section to sent the remainder of your payment.

http://www.renderosity.com/mod/service/index.php?questionid=619

Thank you and have a nice day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

mimefromhell ( ) posted Wed, 03 March 2010 at 5:45 PM

Hmmm...according to Paypal the payment was completed...still unable to downlad the purchase though.

mimefromhell ( ) posted Wed, 03 March 2010 at 7:09 PM

Since I haven't been able to download it, can I just have the order cleared (or cancelled), then have the rewards reset?

I can just use another payment method and work with Paypal to rescind payment for the balance they show paid that the Rendo Marketplace can't see (for some reason).

KristiS ( ) posted Thu, 04 March 2010 at 10:01 AM

Did you receive an email from Paypal with a Paypal Transaction ID#?


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

mimefromhell ( ) posted Thu, 04 March 2010 at 10:05 AM · edited Thu, 04 March 2010 at 10:16 AM

Edit Success!

Thanks!

KristiS ( ) posted Thu, 04 March 2010 at 10:16 AM

Thank you very much for proving me with the transaction id#, I was now able to verify your payment and mark your order as paid.

Have a wonderful day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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