I´m newbie and I was trying to send a file to the marketplace but I allways get this response: **
The promo image width or height exceeds the maximum width or height allowed. Please go back.

**Meanwhile I´m sure that my images are in correct size. So I tried to send again whitout the promo image and I got success! :)

So I think that many people can be confused with this.

Thanks.

DreamsComeTrue**
**

It could be the file size.  If its more than is allowed, it may give you the width or height error

oops, I think I was wrong about that.  I dont think there is a limit to file size, just image dimensions.

I think that the bug is when you put a promo image. Doesn´t matter the size. If you include one, something is wrong and the website read but can´t inform exactly what is.

I also was looking at the others vendors and I didn´t see nobody with this "promo image".

Regards

Hello dreamscometrue --

I've looked at your product upload, and the main product promo image is in place, and looks as it should.  So there is no visible issue.

I hope that this helps.  Please feel free to directly site mail me if you have any other questions.

Thanks -- :-)

Robert (aka XENOPHONZ)
Renderosity Marketplace Admin

Hello Robert!

Yep. My product was uploaded with the images that you can see except the image above with the size 280×420 pixels that I should include in the "promo-image".

I´m sorry if my english is too bad but I think that you can understand me.

Could you please tell me how many days I need to wait to have my product approved or not?

Thanks

Hey dreamscometrue --

I have responded to your questions via site mail.  ;-)

Robert