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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order#: 111769629

sigilind opened this issue on May 28, 2010 · 6 posts
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sigilind ( ) posted Fri, 28 May 2010 at 8:10 AM · edited Fri, 20 September 2024 at 6:47 AM

Hi Kristi,

my Order will not become available for Download.
Paypal Transaktionscode: 67455802NG185235D

  1. Mai 2010 14:24:24 MESZ
    $34,13 USD an Bondware, Inc (payments@renderosity.com)

Could you please investigate?

Thanks
Sigmar

KristiS ( ) posted Fri, 28 May 2010 at 8:50 AM

Hi Sigmar,

Paypal is showing your paypal payment was cancelled. This is the only information I can see so you will have to find out from paypal why it was cancelled and resubmit payment for this order.

Thank you and have a wonderful weekend : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

sigilind ( ) posted Mon, 31 May 2010 at 6:13 AM

Hi Kristi,

Paypal confirmed the payment to Renderosity.
In addition I have the amount charged on my Banking Account:
Buchungstag:  31.05.2010
Auftraggeber/Zahlungsempfänger:  SIGMAR MANN
Vorgang:  LASTSCHRIFT
Empfänger/Zahlungspflichtiger:  PAYPAL
Verwendungszweck 1:  QQI4NW2249R5AY82 * BONDWARE
Verwendungszweck 2:  IN, IHR EINKAUF BEI BONDWA
Verwendungszweck 3:  RE IN
Verwendungszweck 4:  100528P3TX2556GH
PayPal-Logo 28. Mai 2010 14:24:24 MESZ
Transaktionscode: 67455802NG185235D
Artikelnummer 111769629 $34,13 USD 1 $34,13 USD
Order#: 111769629

Please have a look into this Issue.

Regards
Sigmar

Debbie M. ( ) posted Mon, 31 May 2010 at 8:21 AM

 Hello Sigmar,

I have verified receipt of payment and marked your order paid.

Your downloads are now available.

Thank you for shopping at the Marketplace!

Debbie M.

sigilind ( ) posted Tue, 01 June 2010 at 4:03 AM

Hi Debbie,

thank you for your help with this Issue.

Regars
Sigmar

Debbie M. ( ) posted Tue, 01 June 2010 at 8:31 AM

 You're very welcome Sigmar :)

Debbie M.

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